Obtain necessary approvals for patient visit, procedure, or diagnostic testing including, but not limited to, PCP referrals, NIA authorization numbers for radiology procedures, and insurance pre-certifications and pre-authorizations as necessary.
Schedule surgical procedures in accordance with office policy and procedures.
Ensure the timely billing and accurate coding of all patient services and troubleshoot any billing issues.
Schedule surgical office follow-up appointments, collect co-pays, and verify insurance eligibility.
Provide support services to patients and medical staff as required.
Assist in establishing office systems to ensure optimal patient flow.
Schedule surgical procedures including pre-admission testing, pre-op clearances, order MRI, CT, Bone Scan and lab testing.
Ensure all pertinent patient information is complete and forwarded to the appropriate departments for surgical and diagnostic procedures.
Ensure accurate demographic and insurance information.
Maintain communication with Director of Clinical Services.
Must possess the ability to deal tactfully and effectively with patients, parents, other employees, hospital staff, and physicians.
Record patients’ medical history, vital statistics and information such as test results in medical records.
Assist patients and caregivers with proper resources for treatment procedures, medications, diets and physicians’ instructions.
Perform general office duties such as answering telephones, taking dictation and completing insurance forms.
Perform all other duties necessary for a smooth and efficient office as directed by their supervisor.